FAQ’s

Why Can’t Medications Be Returned To The Clinic?

We regret that we are unable to accept any prescription or non-prescription drug or health care products for return for refund for legal reasons and because we can’t guarantee the condition of product once it has left our possession.  If you wish to return your product for donation to a rescue foundation, we are happy to pass on your gift to the organizations we work with.  The pet foods we carry have a 100% return guarantee for palatability, so they are returnable if your pet won’t eat them.  Thank you for understanding!

To clarify, it is illegal for a pharmacy/clinic to take back any drugs once it has left the premise, even if it is in a tamper proof container and has never been opened. This is because we cannot be certain that the medication or product stayed at its proper storage temperature. If we were to re-dispense these medications and it caused a reaction, the clinic would be held liable and not the manufacturer. The integrity of the chain of custody of a drug must be documented and secure.

However, donation of medication to a charity and whether they take it is up to the individual charity. Some rescues will only take unused, non-expired items while others are happy with opened, non-expired items. We do work with several local charities and we try to get your donation to the ones most in need.